Improve courtesy and respect measure by ten percentile points for 60 hospitalists

Written by HXF | Apr 30, 2026 1:54:00 AM

Elevating patient perceptions of physician interactions with 60 Hospitalists within 9 months.

Partner with the CMO, Hospitalist Medical Director and Office of Patient Experience, HXF launched a sustainable patient communication competency program.

One of the largest statewide integrated healthcare networks on the west coast: 8,000 employees, 1,000 physicians and APPs, 1,000 beds across 30 locations in a two-state area. 200k patient volume.

Partner with the CMO, Hospitalist Medical Director and Office of Patient Experience, HXF launched a sustainable patient communication competency program.

OUTCOMES:

•Enrolled entire Hospitalist staff (~60 enrolled to date).

•Improvement in Hospitalist Courtesy and Respect measure from 81.7% to 92.3% Always.

•Hospitalist Listen from 71.7% to 73.1% Always

•Hospitalist Explain from 70% to 76.9% Always

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