Championing patient loyalty with a 600+ Physician Medical Group
2M patient contact each year, 17k employees, 2.5k medical staff, 950+ primary care physicians, specialists and APPS in 100 locations throughout the Southeast.
HXF advisors partnered with Director of Academics and Medical Education to enroll 350+ physicians and advanced practice providers (APPs) — representing personnel with high volume and high potential for improvement — in more than 15 cohorts.
“Trust became measurable, and culture became the catalyst for performance.”
OUTCOMES:
Average improvement 4% Top Box Score = 10–20 percentile improvement in Likelihood to Recommend Provider.
Ninety-seven percent (97%) report feeling closer to authentic practice goal.
Achieved progressive PX Balanced Scorecard Goals three years consecutively.
