We help hospitals and health systems improve their HCAHPS scores by 21 percentile points across all domains, on average.
OUR IMPACT
Results that speak for themselves.
Evidence-based, results-driven.
We’re proud of the results we’ve helped our clients achieve—from increasing engagement with internal team members, to propelling hospital teams into top decile rankings. But, we’re most proud of the quiet moments between the phone calls and board meetings—when those we’ve helped share just how much our partnership has meant to them, their teams, and their careers.
We move more than numbers, we transform how people experience work.
What distinguishes this group is not simply their expertise in healthcare experience, but the way in which they show up—
grounded, genuine, and deeply committed to the people they serve.
The Healthcare Experience Foundation brings together best practices, proven methodologies, and a human-centered approach that results in genuine transformation—not just in metrics, but in culture. Their influence extends beyond short-term improvement and into lasting behavioral and organizational change.
J. Scott Kavanaugh, MBA, BSN, RN Director, Clinical Support Operations Phoebe Putney Memorial Hospital
WHAT OTHERS HAVE TO SAY
HXF has consistently been a thought leader in this space—
Helping organizations move beyond "checking the box" to truly purposeful, relationship-driven rounding. Their work with top-performing organizations continues to set the standard for what great leadership visibility and engagement should look like.
Steve Lawler Senior Healthcare Executive Advisor Former President & CEO of North Carolina Healthcare Association
WHAT OTHERS HAVE TO SAY
HXF's work resonates strongly with healthcare leaders.
Their team balances strategy with practicality, helping leaders think differently about how to engage physicians through trust-building, effective communication, and meaningful action. As a patient Experience improvement coach, I found HXF's approach to be thoughtful, energizing, and immediately applicable to my day-to-day work with physicians across many service lines in my organization.
Mindy Morris Healthcare Experience Improvement Coach Mount Sinai Health System
