Elisa is a passionate and innovative leader who strives to improve leader and team member engagement while positively impacting patient health and wellness. Accessing 30+ years of professional experience provides a foundation to address “now” challenges connecting people and building interdependencies for operational synergy, excellence in service delivery, innovation and financial performance.
For over 35-years, Elisa has held progressively responsible positions in healthcare administration. As the VP of Coaching for Healthcare Experience Foundation, Elisa pursues her passion of equipping and enabling leaders and organizations to achieve performance excellence. Through strategic cadence and deployment of best practices, her clients achieve impressive results in HCAHPS scores, a CMS measurement of patient engagement and quality.
Elisa obtained her Master’s Degree in Health Service Administration and maintains a current credential as a Certified Coach Practitioner and holds a Certification in DEI from Cornell Leadership Institute. She is also certified as a Lean Six Sigma Green Belt.
She is an experienced entrepreneur and small business owner with over 35-years in the patient experience (PX) space. She has worked with industry known organizations such as, Press Ganey, HealthStream Engagement Institute, Baptist Leadership Group and recognized by the Studer Group as a Firestarter and Model Developer at Sharp Healthcare in San Diego.
Her work experience includes COO, Sharp Healthcare/Sharp Mission Park Medical Centers, in San Diego, CA, and most recently, Elisa was a Senior Executive Leader with AMN Healthcare, where she oversaw physician credentialing during COVID-19.
Family is important and Elisa enjoys writing and spending time with Lillian, Sutton and Leighton, her three free-spirited granddaughters.
HXF LEADERSHIP
From advising boards to inspiring the next generation of leaders on the stage.
Healthcare organizations invest significant resources in developing leaders, improving culture, and advancing patient experience. Yet many organizations encounter the same challenge: information is shared, expectations are communicated, and training is delivered, but behavior change remains inconsistent. The missing link is often not the content itself. It is the person facilitating learning.
