Data to Differentiation: OAS CAHPS and Safety Lessons That Drive Superior Patient Experiences

September 2–4, 2026 • Monterey Conference Center

Join Katie Owens and Whitney Murphy at the 2026 California Ambulatory Surgical Association's annual conference in Monterey, California.

This session is built for leaders who are done reviewing reports and are ready to move the needle. We'll show how to turn OAS CAHPS from a retrospective scorecard into a real-time operating system for your ASC. 

Patient priorities are clear-and every one of them is within your team's control: clear communication with anesthesia and surgical teams, timely updates, readiness for recovery, pain control, and confident discharge.

In this session, we'll break down how to use OAS CAHPS and discharge insights to pinpoint where your patient experience—and your operations—are breaking down, and exactly what to do about it.

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