September 16, 2026 • Elkridge, MD

Maryland Healthcare Education Institute (MHE), and Healthcare Experience Foundation (HXF) launch the HCAHPS Accelerator, an in-person educational event. 

The one-day event is offered in collaboration with MHEI, and hosted in the MHEI Conference Center in Elkridge, MD. The program brings together experts from both HXF and MHEI, to offer a deep dive into the new HCAHPS survey questions and domains, what is different, how it affects your patient experience scores, if your current strategies are aligned, and what strategies your team can implement to connect HCAHPS patient experience data to leadership behaviors and organizational culture.

Who its For:

The program is designed for Executive Leaders, PX Leaders, Nurse Leaders, Physician Leaders, Quality & Safety Teams, Service Excellence Teams, and Unit-Based Leaders. The event is open to the public. MHEI members will receive a special discount. 

All attendees will receive access to the HCAHPS 2.0 Excellence Guide & Workbook, as well as limited, timed access to the HCAHPS 2.0 online video course. 

In this course, attendees will learn:

• How to connect patient experience data to leadership behaviors and organizational culture.
• How to strengthen communication practices that build trust with patients, families, and staff.
• How to foster engagement and accountability across teams.
• How to lead meaningful change initiatives that improve both patient and workforce outcomes.
• How to sustain improvements through practice implementation strategies.

Learn more, download a flyer (which includes learning outcomes and faculty bios), as well as register online at mhei.org/programs.

Early bird discounts available. 

About MHEI: 

MHEI is the premier provider of leadership, regulatory, and quality-related programming and consultative services for its members. It is through this programming that MHEI members gain tools and skills they can implement immediately to enhance the performance of their organizations. Learn more at mhei.org.

About HXF:

Founded in 2017, the Healthcare Experience Foundation (HXF) is a nationally recognized consulting and training organization trusted by 700+ healthcare organizations and more than 10,000 professionals across the United States, with focus on helping hospitals and health systems improve their quality of care and healthcare delivery by transforming the experience of those who receive and deliver care. HXF brings together senior healthcare leaders, clinicians, and change agents to equip clients with the expertise, tools, and strategies needed to build stronger teams, elevate patient experience, and drive impactful organizational transformation spanning across four core practice areas: Leaders & Staff, Medical Staff & Clinicians, Quality & Safety, and Patient Experience & Loyalty. HXF is committed to helping healthcare organizations accelerate patient experience improvement, employee and physician engagement, cultural transformation, and leadership development through coaching, consulting, speaking, and educational programs. Learn more at https://healthcareexperience.com/

Register for the Event